It is a good idea to provide as much information about your account as you can when filling out these forms. A good tip would be to keep a document listing important account information like:
- Account age
- Pet names/age/created
- Important items of value
- Keyquest tokens
- Rare item code redeems
- Anything you deem noteworthy that will help verify that you are the account owner
Safety Tips and Guides:
Account safety - Tips on how to keep your account information safe, and to avoid scams
Side Accounts FAQ - The do's and don'ts of side accounts
Neopets Safety Tips - keep your account as safe as possible
Neopets Terms & Conditions - You may be at fault for losing your account, make sure to read the terms and conditions.
Frozen Account form - This form is for those who have been frozen by no fault of their own.
Account Access form - This form is for those who can not access the site due to a scam, fake login page, or someone has gained access to your password.
Lost or Stolen Passwords - what to do when you have lost or had your password stolen.
Premium Member Contact Forms:
Frozen Premium Members Form - Premium members use this to inquire about frozen neopets.com accounts. Sending more than one inquiry about a frozen account will delay response time.
Premium Members Neopets Assistance Form - Premium members may use the following link to request assistance on all other issues.
Premium Members Portal Form - Premium members may use the following link for support concerning the portal, referrals, scratchcards, SHH events, or other premium questions or issues:
E-mail us at TechSupport@Neomail.com
Call our Hotlines
U.S. TOLL FREE: 1.877.NEOPIAN
International: (1) 310.321.6712
7 Days a Week, 6AM through 8PM (PST)
Report Abuse - You can help make neopets a safer place to play if you report scams and other illegal actions on the site. (please make sure to use this form for real abuse cases).
All contact forms - You can find all contact forms on the site listed here.