Posted 23 December 2011 - 04:23 AM
Anyway, I can't login to my account, it said that the passworrd is invalid, and when I tried to see my user lookup, it says it's disabled.
Lately, I'm only playing neopets for the dailies, and for the events (e.g. AAA challenge), I don't go to the boards, I don't play games, not trying to earn np, etc.
My neopoints or other thing may not be that much, however, the neocash items are.. quite a lot.
Am I really frozen, or someone tried to hack my acc? Does anyone have insight?
Thank you for your time
Posted 23 December 2011 - 08:17 AM
What you can do is submit a ticket (choose "Issue Type: Frozen Accounts" - yes, it is really long :() and then someone from TNT will get back to you about why; normally, they give a reason why the account was frozen when you login, but if the password has changed that is not possible. I would choose "Possibly Scammed" for the "Reason your account was frozen" field and try to put as much information about your situation as you can in the "Further Explanation" field (the one at the bottom).
Posted 23 December 2011 - 10:15 AM
Just good luck and try to list as many NC purchases as you can so they'll know it's you.
Posted 06 January 2012 - 07:44 PM
It's been more than 2 weeks, and my ticket is still open. I'm actually more worried to the NC mall stuff I invested so far (e.g. stocking thingies, nc collector item thingies and the bonus they should give... sigh).
Anything else that I should do?
Posted 11 January 2012 - 02:47 AM
And sorry to say but lately it has been taking a lot longer than 2 weeks to get a response or a change in you ticket status.
When my account was compromised at the end of August, it took 5 weeks before I got my account back and the ticket status didn't change until right before they gave it back to me.
It may have been because of the holidays but recently it has been taking about 1-2 months. Now that they are back in the offices, maybe they will speed things up but they are probably backed up because quite a few people have had their accounts scammed/hacked/compromised in the last several months.