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So Am I Not Gonna Get Them?


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#1 13germandames

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Posted 26 December 2011 - 08:41 AM

So I made a new password recently for my side account, but then I lost it. :blush:
So I typed my side's username into the "lost your password" box, and I still didn't receive an email after two tries.
I tried just now using the username and password recovery by typing in my email, and I have yet to receive it.
Then it came to me: TNT is taking a holiday till January 3rd.
So am I not gonna get my password for that account until January Third?

EDIT: I tested it out on a account I know the password of, and they haven't replied for that either. Nor has a neomail come through that says, "the email has bounced." Hmm.

Edited by 13germandames, 27 December 2011 - 11:04 AM.


#2 Yoshi

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Posted 26 December 2011 - 10:23 AM

The password should have automatically been sent to you.

Check your spam or junk folder and make sure nothing is blocking Neopets emails.

#3 13germandames

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Posted 26 December 2011 - 01:25 PM

Nothing from neopets in my spam or in my trash.

#4 Nick

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Posted 26 December 2011 - 11:40 PM

Are you sure you are using the email account you signed up with?

#5 Blatch

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Posted 27 December 2011 - 07:22 AM

Having your password sent to you and TNT being on holiday are two entirely different things. The system is computer-controlled, so there shouldn't be any problem during long holiday breaks.

If the password hasn't been sent yet, it never hurts to send it again, just in case. Sometimes, there's a short delay before the password is actually sent. :)



#6 13germandames

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Posted 30 December 2011 - 01:31 PM

Positive, Little Saint Nick.

Oh, okay. Well I guess I'll try again. But it's been a couple of days . . . I'm worried that it's been hacked? :/ Thanks!

It has been forever . . .

#7 Raven Rose

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Posted 30 December 2011 - 10:52 PM

Some of the email providers automatically block emails generated from within the neopets site like password/PIN/username requests and neogreetings, and they don't even get a chance to go through to the spam folder. The emails get bounced back.
To test this, try sending a neogreeting to the email in question and if it bounces back, then there is a good chance that your email provider doesn't allow email from neopets.
When I was having this problem with AOL, it did allow emails from the ticket/support system to go through. So your best bet is probably to submit a ticket.




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