How Long For A Message From Neopets
Posted 16 March 2012 - 11:10 AM
I sent in two tickets and no response. I see today my acct has been frozen although yesterday everything looked fine from what I could see.
Today frozen, but no mail or response from neopets. I've got so much time and money invested in my account that i'm sick over this.
How long does it take them to at least acknowledge you sent in a ticket/mail? Will they ever let me know anything?
Posted 16 March 2012 - 12:16 PM
As for how long you may have to wait, it could be a while. I myself am currently on day 73 waiting for a response about my frozen account
Posted 16 March 2012 - 10:49 PM
(I am not certain about this, and would love to be corrected by someone who knows).
As far as I know they do send emails if the ticket's status is changed to Closed. Whether or not they send an email for when it is changed to Need More Info (for verification) I'd like someone to clarify because I never got that. Tickets will not get an email when changed to Solution Suggested explicitly since it is implied when the ticket is answered. There used to be an option for whether or not updates are emailed but it no longer seems to be present.
Based on my overzealous posting on this forum I don't recall anyone claiming that they got a email for when it changed to Work in Progress. I could of sworn that one of my bugged tickets was assigned this (the ticket itself was totally blank since I was using the direct email address) and I didn't get an email signaling the change.
With that said good luck with it.
Posted 20 March 2012 - 08:50 AM
I just don't get why they can't even say they got my tickets or not. I don't even know if it was tnt that froze my acct or if it was scammed and the scammer did.
Thank you, all.
Posted 20 March 2012 - 09:03 AM
If you can log into your account then it'll tell you why you're frozen. If you cannot log into it it's likely it was taken over by a person with malicious intent.
Eh, TNT has never been known to have the best customer service. At least this system is slightly better but it does have its disadvantages. The old system was strictly email based even to the point where some staff have been known to reply to the wrong rebuttal. On the bright side that system is worlds faster than this one. I also note that someone who has never used these ticket systems get a longer queue than frequent users and that sometimes these tickets are answered randomly.
Posted 03 April 2012 - 06:34 AM
I've just realized the money that I would have spent on all the events since March 13 in the Mall and I've saved a bundle. That includes my kids who have accounts, too.
I have no desire to play a side, as meamwockie was my heart.
Good luck to all of you.
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